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Refund Policy

Last updated: July 2026

HQIC training platform stands behind every course on the platform. We offer a 14-day money-back guarantee on all course purchases.

Eligibility

If you are not satisfied with your purchase, you can request a full refund within 14 days of the order date, for any reason.

How to request a refund

Payments on HQIC are processed by our reseller Paddle.com, which acts as the Merchant of Record. Refunds are handled by Paddle in accordance with the Paddle Refund Policy.

  1. Go to paddle.net and look up your order using the email address you used at checkout.
  2. Open the order and choose "Request a refund".
  3. Or contact us at support@hqictraining.com with your order ID and we will assist.

Approved refunds are returned to the original payment method within 3–10 business days, depending on your bank or card issuer.

After a refund

When a refund is issued, access to the refunded course, its lessons, live sessions, and any associated certificate is revoked.

Questions

Email support@hqictraining.com — we are happy to help.