Question 1

How long do I have access to a course after I buy it?

Accepted Answer

Every course purchase includes 12 months of access from the enrollment date. You can revisit lessons, download resources, and re-take quizzes at any point during that period.

Question 2

Do courses include live sessions with the instructor?

Accepted Answer

Most courses include scheduled live Q&A sessions on Zoom. Session dates are listed on each course page, and recordings are added to the course library afterwards.

Question 3

Are certificates recognized by employers?

Accepted Answer

Certificates are issued on completion with a unique number and a public verification page. Employers and licensing boards can confirm authenticity in one click. Recognition varies by industry and jurisdiction.

Question 4

What payment methods do you accept?

Accepted Answer

Payments are processed securely by Paddle. We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and several local payment methods depending on your country.

Question 5

Can I get a refund?

Accepted Answer

Yes. Any course can be refunded within 14 days of purchase as long as you haven't completed more than 25% of the lessons. Contact support@hqictraining.com to request a refund.

Question 6

Do you offer team or bulk pricing?

Accepted Answer

For 5+ seats we offer volume discounts and consolidated invoicing. Reach out via the Contact page and we'll put together a quote.

Question 7

How does the AI study assistant work?

Accepted Answer

The assistant has context on the specific course you're studying and can answer questions, summarize lessons, and generate practice questions. It never replaces the instructor — it complements them.

Frequently asked questions